Asset & Content Register

 

 

 

Home > Asset & Content Register FAQ

Frequently Asked Questions

Q. What is the Oakmont Limited Asset & Content Register?

Q. What does my membership cover?

Q. Do I really need Asset & Content protection?

Q. How much does the Asset & Content Register cost?

Q. How do I pay?

Q. If I decide to cancel the direct debit, will my membership be cancelled?

Q. How do I join?

Q. Is there a maximum amount of storage space on my Asset & Content Register?

Q. Are my details secure?

Q. What are the benefits of being an online user?

Q. What are the benefits of having details of my assets and content stored online with Oakmont Limited?

Q. How do I update my contact details?

Q. What if I have trouble logging onto the website?

Q. How do I cancel my membership?

Q. I would like to offer feedback on the service that I have received, whom do I contact?

 

Q. What is the Oakmont Limited Asset & Content Register?
A. It's a safe secure way of protecting and keeping track of your personal assets and household contents. Oakmont Asset & Content Register minimises the stress and hassle if your assets and contents should ever be lost, stolen or damaged. If this does happen to you, all you need to do is contact us by phone or email, and Oakmont Limited will provide you with documentary detail of your assets and contents. The Asset & Content Register provides secure electronic storage should you need to access this personal information in an emergency.

Benefits at a glance:

All household items covered

Store details of PC, laptop, TV serial and product numbers

Record mobile phone and sim card data

Secure online access 24 hours, 365 days a year

Your register is independent and not linked to your contents insurance policy.

Security measures used by most companies and international organisations

View an introduction presentation [PDF] by clicking here

If you don't have Adobe Acrobat Reader installed, you can download it by clicking Adobe

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Q. What does my membership cover?
A. It protects the assets and contents of anyone living at the same address that you wish to include in your cover. If you live in a shared house, you can choose to add your housemates to your membership at no additional cost. All your most valuable information is stored securely online, thus giving complete peace of mind for you and your household.

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Q. Do I really need Asset & Content protection?
A. Yes. On average 730,000 homes are broken into and property stolen each year. This statistic is sadly likely to increase with the current economic climate. Recent weather conditions have increased the risk of flooding. In the event that you are affected, just one phone call or email will action a listing of your assets and household contents. In an emergency, you can feel reassured that you don't need to rely on your memory. No matter where you are in the world, or what the time zone - one call or email is all it takes to start the process rolling
.

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Q. How much does the Asset & Content Register cost?
A.
Just £5 inclusive of VAT to set up your own personal register, and a monthly subscription of £3.00 inclusive of VAT (payable in quarterly instalments) will protect you and your household all year round - whether you are an unfortunate victim of theft, flood, fire or other damage, you can feel assured that details of your assets and contents are to hand.

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Q. How do I pay?
A. Payment utilises PayPal where you can opt to pay via credit card or direct debit from your account The set up fee and 1st quarterly installment will automatically be deducted from your nominated account at the end of the trial period. To access PayPal click here

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Q. If I decide to cancel the PayPal mandate, will my membership be cancelled?
A. No, your membership continues until you cancel in writing to Oakmont Limited. If you wish to change your payment method we request that you phone us. Otherwise, we will contact you and ask for this information.

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Q. How do I join?
A.
i. by Internet - complete the "Subscribe Now" form. Click Here
ii. by phone on +44 (0) 1604 675204
iii. by letter to Oakmont Limited, PO Box 178, Northampton NN4 0ZX England

An enrolment pack will then be sent out to you.

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Q. Is there a maximum amount of storage space on my Asset & Content Register?
A. Yes. The maximum amount of storage space is 500Mb, sufficient to store 400-600 asset images/pictures. If you require more storage than this then please ask. This can be provided with a small increase in the quarterly charge.

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Q. Are my details secure?
A. Yes. Security is our highest priority and every precaution is taken to ensure your account details and personal details are stored in a totally secure environment. Once logged into your account, the padlock symbol will appear in the bottom right-hand corner of the browser window which means that the area is secure. To demonstrate our continued commitment to the protection of your information, we are a user of GlobalSign who are an internationally recognised symbol of online security. Please see our Privacy Statement [ Click Here ] for further information.

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Q. What are the benefits of being an online user?
A. As an online user you can access and manage your private and secure account from anywhere in the world at a time that is most convenient. It is the quickest way to view and update your details. Why not use the site to store copies of receipts and invoices? This is your personal information, held independently from your contents insurer.

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Q. What are the benefits of having details of my assets and content stored online with Oakmont Limited?
A. The details of assets and contents that you can upload onto your account are almost limitless and so are the situations in which you would be glad you did. The secure website is the perfect storage area for your data - quick to upload, easy to maintain and convenient to access. By uploading your data our team who can provide you with key details of assets and contents in the event the originals become lost, damaged or stolen.

When might I need to use this service?

Theft is a growing problem, and if your property were stolen this can be a devastating experience. Whilst little can be done to protect the original property, by storing details on line you'll have extra crucial evidence to support your claim when liasing with the authorities to resolve disputes.

It's everyone's nightmare - returning home to find your property flooded or destroyed by fire. With details of your assets and contents stored remotely on-line you have more time to focus on other things.

Explaining to your children the history of certain household items is something we all intend to do but never get around to. Equally your offspring may not be interested until it's too late. Far easier to record a few details at your leisure on your own personal asset & contents register.

When moving home you have a ready made list of contents that can be provided to the removal company to assist with removal & packaging estimates.

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Q. How do I update my contact details?
A. You can update your contact details by email, phone or letter. These are held in a separate customer database not connected in anyway to the Asset & Content Register.

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Q. What if I have trouble logging onto the website?
A. The help team are available 7 days a week on: 01604 675204. In the rare event that your register is temporarily unavailable, our consultants are available on the phone to handle your account query or assist in an emergency.

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Q. How do I cancel my membership?
A. We value your feedback and if you have any comments or complaints about the service, we would ask that you contact us so that we can resolve any problems immediately.

However, if you wish to cancel your Oakmont Asset & Content Register contract you can do so at any time:

Telephone: +44 (0)1604 675204 Monday to Friday 9 a.m. - 5 p.m.

email us: eMail Asset Register

Please be so kind and let our service team know your reason for cancelling.

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Q. I would like to offer feedback on the service that I have received, whom do I contact?
A. We are constantly updating and improving this service to give you the best customer experience. We value your feedback as part of this process and would encourage you to email us with any comments or suggestions.

Click the link to email us: eMail Asset Register

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